FAQs - IT
How do I get a computer or an upgrade to my computer?
Requests for new computer equipment in excess of a department’s budget, including office software applications and accessories, should be sent from the Chairperson/ Director to:
Service Desk
[email protected]
(718) 631-6273
Information Technology will prepare a quote. If a department budget cannot support the new equipment, Information Technology may have some used equipment available.
How do I get connected to the college network?
Most of the rooms and offices on campus are connected to the LAN. If you do not have connectivity in the location in which you are teaching or working, have the departmental secretary contact:
Buildings and Grounds:
For the Online Work Request System use http://www.qcc.cuny.edu/financeAdmin/buildings-grounds.html
Alternatively you may call (718) 631-6231
Buildings and Grounds will make the appropriate connectivity preparations and will notify:
- Information Technology for administrative offices
- The Academic Computing Center for classrooms
If the room or office has or has had a working desktop computer it, the room is connected to the LAN.
How do I get an Email account?
Students - Office 365 accounts are established for all QCC term activated students.
http://www.qcc.cuny.edu/office365/index.html
Full-Time Faculty – Requests come from the Office of Faculty and Staff Relations
Adjuncts – Requests come from Adjunct Services
Administrative Staff – Requests come from the Personnel Office
How do I reset a password for my Email account?
Faculty and Staff - From the QCC website select login then select email password reset. This will bring you to: https://pass.qcc.cuny.edu/
Students - QCC Office 365 uses your cunyfirst user name and password. Go to the cunyfirst login screen to change your password. It may take up to 45 min for the password to sync to office 365
https://home.cunyfirst.cuny.edu/
For further assistance you may call the QCC Help Desk at (718) 631-6348 or email us [email protected]
How do I arrange for a report to be developed for my department?
To request that a report be developed to meet your department’s production needs, send the specifications to:
Elizabeth Gordon
Director of Information Systems
(718) 631-6273
[email protected]
Note: Requests to research institutional or program effectiveness should be directed to the Department of Institutional Research http://www.qcc.cuny.edu/oira/index.html
How do I get help creating a website for my course or department?
For details go to http://www.qcc.cuny.edu/communications/
